Frequently Asked Questions

Easy! Call us or send an email through our contact form and we’ll get in touch to set you up as a distributor partner.

We strive to ship same-day. Orders placed before 2 PM MST typically leave our warehouse that day. For Alberta-based deliveries, most arrive next business day.

We primarily use Purolator for Canadian shipments, with freight prepaid and charged. If you prefer another courier, just provide your account number and we’ll ship your way.

Yes—we currently ship across Canada and the United States. Freight is calculated by weight, and duties may apply depending on shipping method and order size.

Yes. We guarantee our products against factory defects within 30 days of purchase. Depending on the issue, we’ll repair or replace the garment at no charge. Each case is assessed individually. If you purchased through a distributor, we’ll coordinate the return or replacement through them.

All White Bear Work Wear products are made with brand-name, tested materials that meet or exceed CSA, NFPA, ASTM, and other safety standards. We order and track all of our fabrics and components directly from Canadian and U.S. suppliers, then assemble them in our partner facility in Mexico. Testing data is available on request.

No. We are wholesale-only and do not sell direct to end users. Customers may call us for technical data, laundering information, or warranty concerns, but all orders must go through our distributor partners.

While we don’t do embroidery or alterations in-house, we work closely with a trusted embroidery partner and can coordinate customization upon request.