Call Us Today at 780-955-3810 or Toll-Free at 1-866-955-3810 or Email Us at sales@whitebearworkwear.com

FAQs

Q. I want to sell your products.  How do I get set up with you?

A. Easy!  Call or email us via the contact page and we will get in touch with you! 

Q. I am a small business, and only order a few items at a  time.  Is there a minimum order you require?

A. No!  We love our smaller clients as much as our larger ones.  We have no set minimums for quantity or invoice charges, and no additional fees for smaller orders.

Q. How long before my order ships?

A. We do our best to ship same day for you.  We ask that orders be emailed to us prior to 2pm MST (our time zone) to ship same day.  Within Alberta, you should get next day delivery!

Q. How do you ship my products?

A. We use primarily Purolator as our main carrier within Canada and can prepay/charge freight fees to you.  We can also use any courier of your choice as long as you specify your preference and account number on your order.

Q. Can you ship outside of Canada?

A. Yes!  We absolutely can.  We ship all over Canada and the US currently.  Freight is determined based on weight and an additional duty charge applies depending on the size and method of transport.

Q. Do you offer warranty on your products?

A.  Yes.  We will guarantee our products against factory defects within a reasonable timeframe of purchase (as a rule 30 days from the time of purchase from us).  We will replace or repair free of charge dependant on damage and type of defect.  We do assess each issue individually so we do not have a blanket policy.  If you have a concern with your product, please contact us directly.  If you are a secondary purchaser/end user, please provide us with the name of the company you purchased through and we will arrange the return/replacement through them.

Q.  I’ve heard there are a lot of foreign FR materials arriving in Canada that don’t comply to our national safety standards.  How do I know your products are safe?

A. We guarantee our products quality and use only brand name materials.  We work closely with our fabric and component manufacturers at all times to ensure we are building safe, quality products for our customers.  We can provide all testing data on our materials if requested, and you are able to speak to the product reps at any time.  In addition, all our materials are sourced and purchased in Canada and the US then shipped to our factory in Mexico for construction.  We order all our own materials and components, so we know where they come from and can be certain of their quality and safety.

Q. Can my customer call and order directly from you?

A. No.  Your customer can certainly contact us directly; however we do not have retail pricing and do not sell directly to end users.  They are welcome to call to request product related information such as technical data, laundering techniques, and warranty concerns.

Q. Do you offer embroidery and alterations on site?

A. No.  We do not have our own machines or facility, but we work closely with an embroidery company

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